Monday, June 22, 2009

TwinSpeak: When You Feel Ripped Off

Have you ever purchased something and it turns out you didn't get what you paid for? When you have really high expectations about something and then you are bitterly disappointed by what you receive and just feel plain ripped off?

Bella: I am pretty much a chocolate addict. I love, love, love it. On the weekend, I noticed a new flavour of Kit Kat Chunky. Kit Kat Chunky Cookies and Cream!! I love Kit Kat Chunkies and I love Cookies and Cream. It was my ultimate dream chocolate bar. Or so I thought.

With all the anticipation of a five year old opening their Christmas presents from Santa, I opened my chocolate bar only to find that it was a defect!! Sub standard and a reject at best. It should have never passed the Kit Kat quality test. Half the top of the chocolate bar was missing, leaving a crumbly mess of wafer. Then when I bit into it, it got worse! Half the actual cookies and cream filling was also missing! It was like this little guy tried to escape off the conveyor belt and missed half the process only to be packaged up and sent away as is.

So what to do??? I emailed Nestle to inform them of my customer dissatisfaction complete with photos. I was of course hoping that I would get a full box of Kit Kats for my trouble. Instead I was offered a cheque for $1.20 to replace the cost of the Kit Kat. It would cost me more in petrol, time and effort to just cash the cheque!

Oh well you can't win them all :)

Frankie: Well, I recently experienced a bad eBay purchase. You have to be careful of those shifty sellers on eBay and normally I am. I bought this beautiful dress, or so I thought, on eBay. The photo displaying the dress looked like a professional clipping from a magazine. I asked the seller if the dress is the exact same style, brand etc as in the picture and I was told yes. So for $50, I thought I was getting a bargain buy.

Fast forward 2 weeks later and I get my supposed designer dress. Not only was it a knock off version, the quality was abysmal. I've bought knock-off items before and you'd be pretty hard pressed to pick up the original and imitation in a line up. However, this imitation was a joke. It was made from some cheap polyester fabric, there were stitches loose down the side of the dress, what looked to be a shoe print on the hem of the dress and I swear it had been worn...to top it off, the dress was advertised as green and the one I got was a grey???

So yes, I felt mighty ripped and pissed off. I had to send the horrible item back to the seller I bought it from and was out of pocket $10 to post the hideous thing back. So beware people of dodgy sellers out there.

5 comments:

carmar76 said...

Oh, I hate when those things happen! My least favorite thing to happen is when I am going through a drive thru & get home w/ whatever I've been craving only to discover they've made the food wrong. Or given me the wrong food. It's generally too late to go back - who wants to spend money to drive back in this economy, right?! I've emailed the corporate offices a couple of times, called the actual store a couple times - I've been offered coupons but they never appear! Sadly, ppl don't seem to take any pride at all in their work anymore!!

Butler and Bagman said...

Oh blech! Boo on Nestle's quality control team...or maybe they don't have one

Bird Shit and Baby Caca said...

I had an experience like that recently at a restaurant. When my food came it was horrible looking. I didn't want to send it back because I was afraid the cooks would spit in it.

Frankie and Bella said...

@ Bird Shit and Baby Caca: That happens EVERY time to Frankie. Whenever we go out guaranteed something will be wrong with her order. Her boyfriends hates going out to eat with her cause she always sends her food back and he gets worried that the chefs will do something bad to his food too!! Haha.

Shawn Michel de Montaigne said...

Unfortunately this kind of consumer rip-off is only going to increase as the economy struggles to right itself.

Thanks for the great post!